Shipping & FAQ 📦

Shipping

  • International shipping takes 8-20 days (sometimes faster!) 💨
  • Most items are Made To Order and can take around 10 days to complete.
  • A tracking number will be sent via e-mail after shipping, so be sure to leave us your email at checkout, and keep an eye out. 👀
  • You may be charged import tax if you live outside of the EU, UK & USA. (Usually only $1-2) so please make sure to leave your email and phone number, so your order doesn’t get stuck at customs! 🥺

FAQ

Where do you get your products?

All products are hand made by us! Depending on the collection, depends on who made the items (charr, Momma or Gma)

What metals are used?
Our golds are 14k & 18k plated sterling silver, and our silver is good ol’ sterling!

Are they heavy?

No! Polymer clay is a super lightweight material, even the biggest ones are really gentle on sensitive ears ✨

Where are you based?

Charr is based in Shanghai, Momma & Gma are based in the UK

How long is shipping?

Most items are Made To Order and the current turnaround time for these is: 10 days.

Shipping can take 7-18 days, a tracking number will be sent once shipped so you can keep an eye on its journey. Make sure to leave your number and email at checkout so you can be contacted if needed by the courier/customs.